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A confirmation will appear upon successful completion of the Mobile Web Portal Installation. Once the HelpSTAR application has been installed on the deployment server, you may proceed to install the Windows Client on other workstations.

It is recommended to perform this installation prior to attempting the Windows Client installation on a workstation at this requires a reboot of the machine. The file location of the Windows Client installer must be shared in order for it to be accessible on other workstations besides the deployment server.

In the Properties window, click on the Sharing tab. On the Sharing tab, click on the Share button. Once the File Sharing window is opened, add everyone or the specific users you would like to install the Windows Client. Click on the Share button when complete. On the Properties window, select the Security Tab. Specify if Microsoft. Prior to starting the Active Directory import, determine how users should be imported from Active Directory.

For example, determine if users should be split into teams or OUs based on their Organizational Units or if they should be imported to a main OU for now. Select a unique identifier that will have unique values in Active Directory. The following screen will appear:. Note that if Active Directory authentication is selected, HelpSTAR will automatically log the user in as the user they have logged into the workstation as. To import from specific Organizational Units or Groups in Active Directory and import users to Teams based on their OrganizationalUnit, perform the following:.

Your Active Directory Tree Structure will appear. Once a specific OrganizationalUnit has been selected, you can select a specific Team to import users to. Double click on the blank Select Team field next to the Organizational Unit added. Options available are:. The following prompt will appear:. Prompts will appear to update you the status of the import. Once users have been imported, you will receive a confirmation prompt. To schedule a regular interval in which users should be imported, configure a desired schedule in the Import Schedule section as shown below:.

System Email allows HelpSTAR to process incoming email requests, send reply messages, notify requesters of updates to their open requests and send outgoing request details. You can add multiple email accounts so that users can submit requests to different addresses.

For example, all email received by your helpdesk, itsupport yourorganization. Ensure that there are no emails in the inbox of the mail account being used for System Email. As soon as System Email is started, all emails in the inbox will be processed. The user attached to the mailbox must be a local administrator for the machine where StarWatch is installed.

A password must be set for the mailbox in GroupWise and must be stored in aGroupWise profile. Upon launching Outlook, you will not be prompted for a password if a password has been configured correctly in a GroupWise profile. The following window will appear:. Click on the Add button to add a mail account used for System Email.

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